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Membership Billing Questions

*Notice- All credit card/ debit transactions will have a processing fee of 1-3%*

What needs to be paid at the time of activating my membership?

At the time of activation, the joiner fee and prorated membership fees are due. These cannot be paid later.

Are my monthly membership due payments required to be set up with automatic payments?

Yes, we require all memberships to be set up to have their monthly membership dues to be set up with automatic payments. Membership dues can draft on the 5th or the 20th of each month. Scholarship memberships are exempt from this requirement.

How do I cancel my membership?

Membership cancelations can be made in person at either of our branch locations front desks.

Why did membership dues draft after I submitted a cancellation form?

When submitting a cancellation form, our cancellation policy requires a thirty-day notice in order to process a cancellation. If there is an upcoming membership draft within thirty days of the cancellation notice, the upcoming draft will be the final membership payment and the individuals on the membership will have access to our facilities until the end of the billing cycle.

What do I need to bring with me in to receive the employee discount on my (State of Illinois, Memorial, etc.)?

Proof of employment must be brought with you at the time of membership activation/request for discount to be applied to upcoming membership dues. This can be done by bringing in employment ID or a recent paystub with company name and individual’s name. Please note that discounts cannot be applied retroactively to past membership dues that have been paid.
Only select employers have approved discounts for their employees. Inquire at the front desk for more information.

Why is there a Return Bank Fee listed on my outstanding balance?

Return Bank Fees are placed on a balance when membership dues are returned by the member’s bank as not payable. Please contact your financial institution if this has occurred in error.

Why was my membership cancelled when I did not submit a cancellation form?

Payment plans are available upon request and must be set up with the Membership Billing Manager. Payment plans must be set up and agreed to in writing. For further information, please reach out to the Billing Manager.

When do I have to pay for program registrations?

Program registrations (gymnastics, sports, swimming lessons, etc.) must be paid at the time of registration. Registrations must be done online through the member’s online account, which can be accessed at or in person at either branch. Registrations cannot take place over the phone.

If I canceled my membership and want to rejoin, do I have to pay the joiner fee again?

If a membership is cancelled and inactive for more than thirty days, the joiner fee will have to be paid again at the time of reactivating your membership.

Are payment plans available for outstanding membership balances?

Payment plans are available upon request and must be set up with the Membership Billing Manager. Payment plans must be set up and agreed to in writing. For further information, please reach out to the Billing Manager.

When can I expect my refund to show in my account?

Refunds issued for electronic payments such as Credit/Debit Card or EFT can take up to 5-7 days of the refund being submitted.
Refund checks take up to 10 business days to process.
System credit will be immediately placed on a membership account to be used towards other program registrations.

Who can I speak to regarding outstanding program balances and/or refunds?

Questions regarding outstanding program balances and/or refunds can be directed to the overseeing program director. Example: for swim lessons contact our Aquatics Director, for Gymnastics contact our Gymnastics Director, etc.

How can I place my membership on hold?

Membership can be placed on hold for a maximum of three months. Hold requests must be submitted in writing via a Hold Form available either front desk or via email to the Membership Billing Manager. A membership previously placed on hold must be active for at least six months prior to being placed on hold again.

What can I use system credit on?

System credit can only be used towards program registrations. It CANNOT be used towards membership dues.

What counts as facility usage for scholarship membership?

Facility usage is counted as any check-ins during that month or program/childcare registrations that occurred during that month for any individual on the membership.

What do I need to bring with me to apply for scholarship membership?

When applying for scholarship membership you will need to bring documentation of your last thirty days of income and/or any type of financial assistance received including SSI, Unemployment, Taxes, Child Support, etc.
$15 application fee is due at the time of application – financial documents will not be accepted without application fee being paid.

How often do I need to reapply for scholarship membership?

Scholarship membership must be reapplied for on an annual basis. In your approval email you should also receive a date of when your scholarship is scheduled to expire. Your monthly membership due amount may change based off eligibility at this time. The $15 application fee will not have to be paid when reapplying.