Our Refund Policy

Program Credit Guidelines
• There are no make-up classes, credits or refunds for missed classes or changes in a child’s or family’s personal
schedule. Exceptions for missed class credits will be made for those participants with medical emergencies.
Documentation may be requested.
• Refund and credit requests that are not the result from a YMCA change or cancellation are subject to a $5 processing
fee which will be deducted from any credit or refund issued for participant reasons.
• If the YMCA cancels a program due to staff weather, or facility difficulties, the YMCA will provide a credit for the
missed class on members’ accounts. Credits will expire in 12 months.
• Request to withdraw from a class/program for refund must be submitted one week prior to the first class/game.
• Classes are not held on holidays, special event or swim meet dates when the YMCA facilities are closed. Classes
effected by YMCA holiday/event closings are prorated prior to payment.