Emergency Information

For all Emergencies:
© Involve the building supervisor
© Coordinate with responders
© Connect parents with kids
© Care for unaccompanied minors
The following procedures apply to both branches with specific additional instructions noted.
Kerasotes
CALLING 911
What to say to EMS – Identify yourself
Location of facility
Kerasotes YMCA Downtown YMCA
Corner of Archer Elevator Road & Iles Ave Corner of 4th & Carpenter Streets
What happened Condition of victim
Location within facility such as 1st or 2nd floor & program area
Note: Do not hang up until dispatcher hangs up. You may have to repeat to dispatcher and then again to fire, ambulance or police personnel.
Always designate one person to go to entrance to meet EMS and direct or lead them to incident.
Critical Emergency Response Equipment Locations
Member Welcome Desk: Go Bag with Oxygen and basic first aid supplies
Wellness Center: AED Wall mount
Pools: AED Wall Mount plus Go Bag with Oxygen and pool rescue first aid supplies
Contact the other branch and/or marketing department when any Emergency Response is started. That way the other branch can answer the questions from members as they get asked, and a notification can be sent out to members, as applicable.
Requests for Information:
Public: Remind front desk (and all other staff) not to give out any information to anyone and to respond
with “no comment”. Take names and numbers of anyone who wishes to give a witness statement.
Media: The media will be referred to the CEO or designate.
Police: If the police respond or are notified to file a report, have them contact the building supervisor.
General Response: At-a-Glance – Escalate to next stage as circumstances dictate.
Shelter in Place
(YMCA Team Initial Response, escalate to 911 as required)
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Evacuate and Stay on the Property/Close By
(911 – EMS)
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Evacuate and Leave Property
(911 – EMS and Evacuate to Rally Points on foot Do not start vehicles! |
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Tornado | Child Abuse/Neglect | Fire | Gas Leak |
Earthquake | Missing Child | Bomb Threat | |
Power Failure | Behavior Concerns | Armed Intruder | |
Criminal Acts |
General Evacuation Reminders:
- It is permissible to use the paging system to announce evacuation.
- Do not re-enter the facility unless authorized by responding fire fighters.
- If cell phones are close by, all staff should take them with them as this will be the best method of communication as to status and needs of members.
- Remember Child Watch may need extra help in evacuating children.
- Parents/guardians should be told to exit and connect with their children outside. They should not go to other areas of the facility as they may find that area has been locked per our evacuation protocols. If evacuation requires evacuation from the property refer to the Evacuation Rally Points section below.
- If the program has sign in/out sheets or rosters, staff should take with them.
Downtown – Internal Staging Areas
Pool – Lock the doors and have swimmers line up on west wall ready to exit. Remain inside unless danger is imminent or are directed to exit by arriving rescue squad.
Child Watch – Lock doors and exit to playground. Line up on the fence. Do not exit the fence area unless imminent danger or are directed to exit by arriving rescue squad.
Evacuation Rally Points
Kerasotes –
- Rotary Park
Downtown –
- Pool to County Market (Carpenter & 2nd Street)
- Gymnastics and Child Watch to Carpenter Street Hotel (Carpenter & 6th Street)
- All others to tbd – working with Memorial and SIU
Personnel Issues:
- If any staff have been exposed to blood or body fluids and have not received the Hepatitis B vaccine, send them to either an urgent care or emergency room for treatment. This is a worker’s comp claim. Have all bills sent to YMCA.
- Contact any of the staff’s family, especially if they are a minor or uncontrollably upset. Arrange for transportation if staff is unable to drive or should not be driving, or not thinking clearly. Contact the Memorial Behavioral Health center at 217-525-1064 to assist the staff at the time of the crisis or any time after. Access to mental health care is available by walk-in or appointment at 710 N. 8th, Springfield.
Emergency | Action | Next Steps | |
Fire | Exit the building by pulling alarm or when alarm sounds | Check all have exited
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If a fire is detected:
Sound alarm immediately if not yet activated.
Staff should coordinate and work as a team to walk through to be sure people have evacuated. The toughest areas to evacuate are the locker rooms. Staff can walk through and see if anyone needs help getting out. If members refuse to leave, staff are to go ahead without them. Staff safety is first and foremost. Communicate to responding EMS how many are in the building that would not leave and where they are.
Important: Do not silence the alarm. Only the responding fire fighters should do this. Read below for specifics for each branch.
Fire Alarm Location Indicator When the fire alarm sounds, look at the display at the following location within the Branch.
Kerasotes: Red box on the wall in the front desk area by the plants. The alarm will sound somewhat like the security door alarms.
Downtown: Box in the front entry area in foyer between front doors and inner doors on the right. Alarm is high pitched and will be accompanied by flashing lights throughout the building. System will also send an announcement through the phone system.
For Both Branches: The fire alarm location indicator has a digital readout and will note where the alarm has been pulled. This will indicate which part of the facility or ZONE may have a fire. Both the security alarm company and the fire department will need this information, as well as the building supervisor and other staff.
Front desk staff will announce over the paging system, “There is a fire in X location. Please evacuate the building at your nearest exit.”
Do not let people get back into the building or go further into the building from where they are.
Child Watch: Please let parents know that all children will be taken out of the building by staff in Child Watch. Child Watch staff and children will meet parents in the parking lot or at the Evacuation Rally Locations.
If parents are insistent at the entrance to Child Watch, have a staff person direct them to the nearest exit and can meet their child in the process of evacuating. Kerasotes Zone List – coming soon
Downtown Zone List – coming soon
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Gas Leak & Bomb Threat | Exit building without pulling alarm or using electronic devices | Re-group a distance from building | ||||
If a gas leak is detected or bomb threat is received:
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Tornado/Severe Weather | Gather in areas in lower levels or in interior areas with no glass or high ceilings like locker rooms or interior hallways. | Weather sirens will stop after 15 minutes. Listen to weather radio and stay secure until danger is passed. | ||||
In case of severe weather warning:
DO NOT LEAVE IF OUTDOOR SIRENS STOP. SIRENS STOP AFTER 15 MINUTES REGARDLESS OF SITUATION. LISTEN TO WEATHER RADIO or WEATHER APP AS IT APPLIES TO THAT LOCATION. |
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Power Failure | Stop activities and have people gather in common areas |
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When the power fails:
If power is not re-established within ½ hour:
The paging system may no longer work without electricity. |
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Earthquake |
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Child Abuse/Neglect | Stop behavior or action immediately – protect child |
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If it is reported to you or you observe any red flag behavior:
If child reports abuse, branch director will either call police at 788-8311 and DCFS or will direct someone to do this. If you suspect abuse, contact branch director who make a report to DCFS as follows
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Behavior Concerns | Use de-escalation and re-directed approaches | Contact desk for building supervisor to respond | ||||
Missing Child | Secure facility – no one exits until search is completed. | Call 9-1-1 if search does not find the child | ||||
If you are notified of missing child:
Announce or page the child by name. If the child does not come forward, share with patrons to assist with locating the child.
If search is not successful:
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Pool Rescue | Respond with AED and follow LG commands |
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General Overview
Lifeguards will have both a panic button on their person, a waterproof walkie talkie, and pendant/switch on the deck. These will alert other staff to an emergency.
Kerasotes – Switch is the by the pool AED Alarm by the AED will be hit, and a blue light will flash in the staff offices and at the front desk. Alarm function will also be hit over the walkies to send out an alert across the channel. Staff should go to the pool while a front desk staff calls 911 immediately and directs them to the pool.
Downtown – Panic buttons are on lanyards hanging from the lifeguard chairs Alarm pendant on the lifeguard chairs will be hit and an alert will go off at the security panel by the front desk. Alarm function will also be hit over the walkies send out an alert across the channel. Staff should go to the pool while a front desk staff calls 911 immediately and directs them to the pool.
Guards Primary Role: Rescue and providing the subsequent emergency care.
Responding Staff Primary Role: These tasks need to be performed simultaneously by more than one person. If only one person is available perform the tasks in the order below.
Other Types of Incidents Behavior: Ask for building supervisor, director, or staff for assistance over the walkies. Have front desk staff call 911 if necessary. Minor Injury: Ask for building supervisor, director, or staff for assistance over the walkies.
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Criminal Acts | If you witness a criminal or violent act:
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CALL 911 IMMEDIATELY FOR:
CALL THE NON-EMERGENCY NUMBER 788-8311 FOR ALL OTHER INCIDENTS WHICH REQUIRE POLICE RESPONSE WHERE THE:
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Armed Intruder | Exit or lock down & barricade |
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EVACUATE, LOCKDOWN, COUNTER (ALERT and INFORM others when safe to do so) | |||||
Evacuate • If there is an accessible path, attempt to evacuate • Identify an escape route and plan • Run in zig-zag pattern • Evacuate regardless of whether others agree to follow • Leave belongings behind • Help others escape, if possible • Keep hands visible • Follow the instructions of police officers • Do not attempt to move the wounded |
Lockdown • Be out of the active shooter’s view • Seek protection if shots are fired in your direction • Pick a spot that will not trap you or restrict your movements • Lock the door • Prevent individuals from entering the facility or the area • Blockade the door with heavy items • Silence your cell phone and/or pager • Turn off any source of noise, including radios and televisions • Hide behind large items, such as cabinets and desks • Stay low
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Counter • Take action • Disrupt and/or incapacitate. Attack vision, respiratory and weapon • Act aggressively • Throw items • Use improvised weapons, such as weights, bats, chairs, etc. • Yell, scream, poke, scratch, bite, etc. • Commit to your actions — it’s your life or theirs • Spread out and attack from different angles |